Enhance communication, handle conflicts, and elevate patient satisfaction in healthcare settings.

Delivering high-quality care goes beyond medical procedures — it’s also about effective communication, empathy, and professional management of patients and their families. This 7-hour interactive workshop equips participants with practical techniques to handle crises, resolve conflicts, and manage complaints efficiently, ensuring a positive experience for patients and their relatives while boosting overall satisfaction and loyalty in nursing units.

📘 Duration: 7 hours

👥 Who Can Join:

• Staff working in care or nursing facilities: nurses, assistant nurses, ward assistants, health caregivers

• Employees in physiotherapy and rehabilitation services within health units

• Executives, department heads, and staff interacting with patients and families: call centers, reception, secretarial, administrative, and customer service teams in public and private healthcare sectors

🚀 Why Enroll:

• Gain essential skills for managing patients and relatives professionally

• Learn techniques for handling crises, complaints, and conflicts

• Enhance patient satisfaction, loyalty, and retention

• Improve communication and service quality across healthcare units